The company also hired more than 6,200 employees to its workplace health and safety group, Nantel added. In 2020, Amazon spent more than $1 billion on safety measures such as expanding a program that offers stretching, meditation and nutritional guidance, as well as buying personal protective equipment to prevent the spread of the novel coronavirus, Nantel wrote. “We set achievable performance goals that take into account tenure and actual employee performance data.”Īmazon uses performance metrics to measure productivity, as do many other companies, and it offers dedicated coaching to work with employees who aren’t able to meet expectations, spokeswoman Kelly Nantel wrote in an emailed statement. “We don’t set unreasonable performance goals,” Amazon founder Jeff Bezos, who owns The Post, wrote in a letter to shareholders in April, in which he addressed workplace safety issues. “They have unrealistic expectations,” said Bobby Gosvener, who worked at an Amazon warehouse in Tulsa until he was injured late last year. Critics say those metrics are too onerous and lead to injuries. The e-commerce giant pushes many of its warehouse staff - particularly those at fulfillment centers, sorting centers and delivery stations - to meet hourly rates to stow, pick and pack items. The data did not detail causes for the incidents, but some former OSHA officials, union representatives and Amazon workers place the blame on productivity pressures. The Post found that 5,411 facilities used for warehousing and storage - 638 of them owned by Amazon and its subsidiaries - sent reports to OSHA in 2020. The Post analyzed facility-level injury records from OSHA to arrive at these figures.
Source: Occupational Safety and Health Administration
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